servitization

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Feature, Service Operations

What are the Must Have Skills for Modern Field Service Engineers?

What are the Must Have Skills for Modern Field Service Engineers?

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Feature, Service Operations

Are We Drowning in Field Service Data or Standing on a Pot of Gold?

In the fourth part of this research project we look at the question of data. There is unquestionable value in the vast amounts of data we are able to collect, but how do we avoid paralysis by analysis and drowning in data lakes?  

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Feature, Service Strategy

A Glimpse of the New Normal We Are Building Together

In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...

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Digital Transformation, Feature

Opportunity or Threat?

We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....

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Feature, Service Operations

Is Investment Now Essential?

We have undoubtedly seen an increase in digital transformation projects and service organisations investing heavily in new technologies....

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Digital Transformation, Feature

The Challenges of Globalization and Centralization

The Challenges of Globalization and Centralization The Challenges of Globalization and Centralization In the relentless pursuit of...

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

EU Think Tank Session: Do we need to redefine field service? (2022)

Think Tank Sessions: Do we need to redefine field service completely? In this ThinkTank session, the topic is part of an ongoing theme that...

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eCommerce, Feature, Service Strategy

eConnect After Hours 24: Olivier Gill, Exclusive Networks

eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...

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Digital Transformation, eCommerce, Feature

eConnect After Hours 24: Vincent Van Hellemondt, Valtech

eConnect After Hours 24: Vincent van Hellemondt, Valtech Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...

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Feature, Spare Parts

Spare Parts After Hours 24: Goran Olsson, Marel

Spare Parts After Hours 24: Göran Olsson, Marel Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and hugely...

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