Why Employee Experience Matters for Customer Satisfaction
It’s well documented that happier and more engaged employees significantly boost customer experience. While plenty of workforce experts...
Solving the Field Service Skill Gap with AI
Solving the Field Service Skill Gap with AI Field service teams are in flux. The existing drain to the workforce brought on by a deluge of...
White Paper: Solving the Field Service Skill Gap with Artificial Intelligence
White Paper: Solving the Field Service Skill Gap with Artificial Intelligence (2020) Field service teams are in flux. The existing drain to...
How AI Is Being Used To Speed Up The Delivery Of Off-Site Services To Clients?
In this article for Field Service News, Ryan Condon, Head of Content at Comparesoft, discusses how Artificial Intelligence is changing...
White Paper: The Service Leader’s Guide to Workforce KPIs
White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that...
E-Book: Beyond NPS – How AI Creates Memorable Customer Experiences
e-Book: Beyond NPS – How AI Creates Memorable Customer Experiences (2021) Effortless interactions are the key to winning hearts and...
The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021)
The Service Leader’s Guide to Recruiting and Retaining Gen Z & Millennial Employees (2021) Today’s service workforce is...
Can we empower our field engineers to be effective revenue generators?
Should we expect our engineers and technicians to sell? A number of experts eleborate on some key issues.
Think Ahead About the Future of Remote Service
Do we need to reinvent our understanding of service delivery? With the rapid pace of change that we all acknowledge at play, it is...
