Search Results for “covid-19/feed/www.linkedin.com/in/stevemason3” – Page 10

May 6, 2021

4 Solutions For Effectively Building The New Service Workforce

In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for effectively building the new service workforce…

Digital Transformation, FSM Technology

May 19, 2022

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...

Feature, Service Leadership

May 22, 2020

Identifying Organisational Culture in Business

Kris Oldland, Editor-in-Chief, Field Service News and Kevin Green, former HR Director of Royal Mail and the best selling author of...

Digital Transformation, Feature

February 23, 2022

How to Solve Customer Experience Gaps, Plus Other Key Findings From the Aquant 2022 Benchmark Report

The last two years were extremely difficult for the service industry—and not just because of the pandemic. While COVID-19 played a role...

Feature

November 5, 2021

Benchmark Report: 2022 Service Intelligence Report

Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now...

Digital Symposium, Premium Resources

January 10, 2020

COVID Emergency Sessions: Protecting Our Engineers

Kris Oldland, Field Service News and Aly Pinder, IDC discuss the importance of treating our engineers as people not resources particularly during the pandemic.

Digital Symposium, Premium Resources

January 10, 2020

COVID Emergency Sessions: Jan Van Veen, MoreMomentum (2020)

Kris Oldland, Field Service News and Jan van Veen, moreMomentum discuss the challenges the field service sector faces as we face up to realities of a pandemic