ServiceMax Wins 2022 APPEALIE SaaS Award for Customer Success
ServiceMax Named an Overall SaaS Award Winner in the Collaboration & Productivity Category
Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living
Yet 76% are actively automating customer experience as crisis ramps UK.
Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
New sponsorship underway for IFS Cloud Cable Car
Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
The difference in the lifecycles of consumer and enterprise mobile computing devices
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation
The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.
Understanding that different engineers may require different devices – even in the same organisation
In this excerpt from that full length interview the two discuss how different engineers and technicians, even within the same workforce, still often require different devices to support them in their roles.
Do contracts align with the value proposition?
Prof Dr Shaun West and Kris Oldland discusses discuss why it could be a problem when contracts do not align with the value proposition.
The Fundamentals of Service Haven’t Changed over Time
Prof Dr Shaun West and Kris Oldland discuss how service organizations had to change and adapt to new ways of delivering service, but its fundamentals of service haven’t changed over time.
