When it comes to making sure that organizations are then utilizing the data collected effectively, does asset data analysis require fresh technology or fresh processes?
In our research study, conducted in partnership with ServiceMax, we analyze how service organizations are collecting asset data through multiple sources.
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already on?
Change is best arrived at in iterations. In the final of this series from an exclusive Beyond the Data report that is part of a major research project we have
We are rapidly moving to a new world. Perhaps the most overt and also important outcome of the pandemic is that the digital transformation journey our industry has been on
Are your goals aligned with your customers’? Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service? One of the key findings in our study
Beyond the Data: Virtual Field Service and the New Paradigm of Service Delivery (2021) This paper is available exclusively for FSN PRO members. If you are already a member and
