With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician

We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations

We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…