The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of that evolution, as companies adapted to an ever-evolving set of circumstances on the ground. In a 2021 survey of AR adopters, IDC found that the top 3 benefits the technology brought to …...
Post Script: A few questions for reflection on how IoT could improve your service operations
Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple example of an asset with just one data point to illustrate how IoT could impact asset management, workforce management and customer success planning for field service organizations. Of course, each...
Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department...
The Perception of Field Service from Other Business Units
The Perception of Field Service from Other Business Units In this latest article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department collaboration, we explore how field service leaders...
Digital Services and New Digital-First Customer Experiences
Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer...
Understanding How Asset Data is Being Utilised and Leveraged
Understanding How Asset Data is Being Utilised and Leveraged In this latest article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department collaboration, we explore how asset data is used...
Connected Field Service: IoT and Improving Customer Success
Connected Field Service: IoT and Improving Workforce Management As we have already seen so far in this paper, each of the three pillars of field service success – the asset, the engineer, and the customer – are intrinsically linked and can be improved through IoT adoption within field service operations. We have already...
The Varying Mechanisms for Asset Data Collection.
The Varying Mechanisms for Asset Data Collectiona In this latest article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department collaboration, we look at the findings of how field service...
Connected Service : From Reactive to Dynamic Collaborative Resolution
White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service Innovation and Connected Products; Tom Mainelli, Group Vice President, Device and Consumer Research Organizations are at an inflection point when it comes to the service experience. Enhancing the...
High Level Business Priorities in Field Service and Customer Service
Do you have your priorities in order to delight customers? Organizations are at an inflection point when it comes to the service experience. Enhancing the customer relationship requires a new engagement model where service management and customer experience unite to transform and differentiate the brand in a disrupted competitive...
