What are the key criteria for a remote service engineer?
With remote service becoming an increasingly important part of the field service sector we look at what makes a great remote service technician
The fundamental principles that must be applied to driving remote service adoption
We discuss the core principles of how Konica Minolta built an effective remote service as a default strategy as they transform their field service operations
What does the introduction of remote-first mean for service operations?
We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations
Why the shift to remote services as default must be a strategic business discussion
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Beyond the Data: Asset Data Flow Beyond the Silo of Field Service
Beyond the Data: Asset Data Beyond the Silo of Field Service Beyond the Data: Asset Data Flow Beyond the Silo of Field Service We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already …...
The Benefits of Adopting AR Technology
The Benefits of Adopting AR Technology AR technology has evolved dramatically over the past few years. The pandemic drove a big part of that evolution, as companies adapted to an ever-evolving set of circumstances on the ground. In a 2021 survey of AR adopters, IDC found that the top 3 benefits the technology brought to …...
Does the flow of asset data and cross-department collaboration plot the path towards servitization?
Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department...
Post Script: A few questions for reflection on how IoT could improve your service operations
Post Script: A few questions for reflection on how IoT could improve your service operations In this series, we have put forward a simple example of an asset with just one data point to illustrate how IoT could impact asset management, workforce management and customer success planning for field service organizations. Of course, each...
The Perception of Field Service from Other Business Units
The Perception of Field Service from Other Business Units In this latest article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department collaboration, we explore how field service leaders...
Digital Services and New Digital-First Customer Experiences
Digital Services and New Digital-First Customer Experiences As we continue our serialisation of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer...