Four Service Scenarios: #4 the outcome-centric scenario
January 12, 2023
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Customer Satisfaction
Four Service Scenarios: #3 the knowledge-centric scenario
January 5, 2023
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Four Service Scenarios: #2 the appointment-centric scenario
December 22, 2022
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world
April 21, 2022
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
April 14, 2022
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success
April 12, 2022
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more important than ever to ensure that the business can
Comparative Analysis: The impact of the pandemic on digital transformation
April 7, 2022
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service
Think Tank Sessions: Why Customer Success Matters
April 5, 2022
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success gives your business a better chance at retaining customers and
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies
March 31, 2022
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up
Think Tank Sessions: The Journey to Customer Success
March 29, 2022
Establishing a model where we can work within a customer success framework for our customers is one challenge. However, how do we bring our customers with us on this journey
