
Four Service Scenarios: #4 the outcome-centric scenario
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by
Think Tank Sessions: Adapting the Organisation to Move Towards Customer Success Living in an era of risk and instability, it is more important than ever to ensure that the business can
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service
Think Tank Session: Why Customer Success Matters By pro-actively eliminating potential customer problems and pro-actively fixing those that arise, customer success gives your business a better chance at retaining customers and
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up
Establishing a model where we can work within a customer success framework for our customers is one challenge. However, how do we bring our customers with us on this journey