Tag: Customer Satisfaction

Feature, FSN Research, Service Strategy

Comparative Analysis: Tools used that can drive improvements in customer satisfaction

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Alignment with the Client to achieve Customer Success

Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...

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Feature, FSN Research, Service Strategy

Comparative Analysis: How and when customer feedback is collected

How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Educating the Client to Succeed with Customer Success

Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can often be the case...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Effective Client Interaction for Customer Success

Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Importance of CSAT on Growth Strategies

Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Different Drivers for Customer Success

Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...

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Premium Resources, Research, Servitization and Advanced Service Design

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...

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