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Tag: Customer Satisfaction

Feature, Service Strategy

Different Service Needs of Different Customers

One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Alignment with the Client to achieve Customer Success

Think Tank Sessions: Alignment with the Client to Acheive Customer Success The most crucial aspect of establishing an effective route to...

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Feature, FSN Research, Service Strategy

Comparative Analysis: How and when customer feedback is collected

How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Educating the Client to Succeed with Customer Success

Think Tank Sessions: Educating the Client to Succeed with Customer Success Educating the client may seem odd, but it can often be the case...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Effective Client Interaction for Customer Success

Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Importance of CSAT on Growth Strategies

Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Different Drivers for Customer Success

Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...

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Premium Resources, Research, Servitization and Advanced Service Design

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...

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