Delight or disappoint – it’s time to choose
Laurent Othacéhé, CEO of Cognito iQ explores the importance of going beyond meeting customer expectations and ensuring you are delighting...
Consumers say Fix It First Time
Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of...
The field service team: the power to drive customer service forward
What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group, shares his views.
White Paper: Defining service excellence in twenty-first-century business (2015)
White Paper: Defining service excellence in Twenty-First-Century business (2015) Add to Your Personal Library (0) Click Category to...
