Tag: Customer Satisfaction

News, Service Strategy

Consumers say Fix It First Time

Study links high customer satisfaction with service providers who fix it on the first visit A study commissioned by Trimble as part of...

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Service Strategy

The field service team: the power to drive customer service forward

What is the value of a customer relationship? Is it worth it to over-deliver on SLAs just to keep a paying client? What role does field service have in keeping customers happy? Aly Pinder, senior research analyst analyst, Service Management, Aberdeen Group,  shares his views.

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Premium Resources, Servitization and Advanced Service Design

White Paper: Defining service excellence in twenty-first-century business (2015)

White Paper: Defining service excellence in Twenty-First-Century business (2015) Add to Your Personal Library (0) Click Category to...

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