Think Tank Sessions: Defining Customer Success (2022)
Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...
Why field service companies are increasingly turning to servitization
Discovering servitization in the new normal FSN Research recently undertook a detailed study in partnership with HSO to understand...
The Difference between Customer Satisfaction, Customer Experience and Customer Success
Is customer success the natural evolution of customer satisfaction? Kris Oldland, Editor-in-Chief, Field Service News is joined on the...
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) Add to Your Personal Library (0) Click Category to Bookmark...
Why co-creation is increasingly becoming the secret to successful service delivery design
Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT...
Reactive, Proactive, Advanced and the Future of the Field Workforce
How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from...
The Impact of the Pandemic on Digital Transformation
Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...
General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies
Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...
Tools Used That Can Drive Improvements in Customer Satisfaction
Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...
Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...
