The role that development and trust can play in workforce retention
Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role
Field Service Symposium: Attendee Notes – Executive Summary
Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.
Is servitization still relevant? What kind of relationship do my customers now expect from me?
In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world
How Konica Minolta is fostering a culture of intrapreneurship within the workforce
Martin McClean explains how through a series of dedicated initiatives Konica Minolta is fostering a culture of intrapreneurship within the technician workforce
e-Book: Transforming Customer and Employee Experience with Connected Field Service
e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to...
HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business Transformation
The ServiceMax platform enables operational excellence, while promoting better customer service and business growth.
Remote service is now firmly established as part of our industry
While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the industry as a game change long before 2020, the pandemic brought the whole field service sector onto the same page
Konica Minolta announces global commitment with RealWear for the deployment of AIRe Link on RealWear headsets
The partnership extends Konica Minolta’s use of its acclaimed remote visual support tool AIRe Link on smartphones and tablets for use with award-winning RealWear headsets.
Understanding the day-to-day use of remote service tools in service delivery
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.
