Understanding the day-to-day use of remote service tools in service delivery
We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service
What skill set will a successful service engineer or technician need to have in this post-pandemic world?
In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.
White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)
White Paper: CTRL ALT DELETE – Time to reboot field service? Add to Your Personal Library (0) Click Category to Bookmark Public...
What does the introduction of remote service mean in terms of our approach to service delivery?
In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?
Interview: Understanding the transition to remote service delivery from the technician’s perspective
We take a pragmatic look at the day to day use of remote service tools as we speak to Martin McClean, Remote Service Specialist, with Konica Minolta.
World’s First Industrial Safety Manifesto to Launch in wake of Global Consensus to Pioneer a Safer World Enabled By Technology
Industrial Safety Manifesto offers a blueprint for industry, government, and civil society to tackle the global industrial safety challenge that causes three million deaths annually and an estimated loss of 3.9% of worldwide GDP.
White Paper: Reflect. Rethink. Revise (2022)
New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…
How to Make your Remote Support Team Super-Efficient
The secret to making super-efficient remote support teams is having the right hierarchy paired with the right process and tools. Check out our top tips to make your remote support team super-efficien
Keeping pace with the evolution of rugged technology for operational success
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
