Will remote-first-as-a-default become the de facto approach to service delivery
Will remote-first-as-a-default become the de facto approach to service delivery Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Digitization, Digitalization or Digital Transformation?
Digitization, Digitalization or Digital Transformation? The world changed in 2020 beyond all recognition. The pandemic brought with it the...
Our focus should be on effectiveness rather than mere utilisation
Our focus should be on effectiveness rather than mere utilisation In a changing world of operations and technology, two key topics dominate...
Understanding the why of digital transformation – have perceptions changes since the pandemic?
Understanding the why of digital transformation – have perceptions changes since the pandemic? The #FSN20 is Field Service...
The drivers for change beyond the pandemic
The drivers for change beyond the pandemic The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
What are the key themes that will impact the field service sector in the coming years?
What are the key themes that will impact the field service sector in the coming years? In a changing world of operations and technology,...
What does the introduction of remote-first mean for service operations?
What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo...
Prioritizing digital transformation projects
Prioritizing digital transformation projects The world changed in 2020 beyond all recognition. The pandemic brought with it the most...
What is Driving the Move to Servitization
Given the challenges in both implementing and selling servitization based strategies (both internally and externally), why is there such...
What are the most significant ways in which customer expectations are changing?
What are the most significant ways in which customer expectations are changing? In a changing world of operations and technology, two key...
