Guide to Mobile IoT: Choosing Between LTE-M and NB-IOT
Guide to Mobile IoT: Choosing Between LTE-M and NB-IoT In this final feature of a series of excerpts from a recent white paper published...
Is there a correlation between Servitization and Digital Transformation?
Kris Oldland, Editor-in-Chief, Field Service News reflects on the alignment of digital transformation and servitization – the two key...
Why Select a Platform Over a Best-of-Breed Technology Stack?
Field service data must flow across the wider business. In the first feature from a recent white paper we published in partnership with...
Guide to Mobile IoT: Understanding LTE-M and NB-IOT Technologies
IoT is the future, but are you ready? In this second feature of a series of excerpts from a recent white paper published by Telenor...
Why co-creation is increasingly becoming the secret to successful service delivery design
Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT...
A personal note of thanks to a true friend to the industry
A personal note of thanks to a true friend to the industry It was my honour to host the inaugural European Field Service Awards recently....
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
Where Have All the Technicians Gone?
Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill...
How Reliant on the Implementation of Technology is a Shift to Customer Success?
In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.
