Tag: Features

Digital Transformation, Feature, Service Strategy

Why Digitalisation Further Emphasises the Importance of Outside-In Thinking

Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris Raddats of the...

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Digital Transformation, Feature, Service Strategy

The Close Relationship Between Servitization and Digitalisation

Digital, meet service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...

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Digital Transformation, Feature, Service Strategy

Conflict and Resolution Around Data Ownership

Who owns what data when? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr....

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Digital Transformation, Feature, Service Strategy

Echoes Across Servitization and Digitalisation

Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service...

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Feature, Service Strategy

Distilling the Learning of Servitization from Recent Academic Studies

Academia and industry must drive each other towards excellence Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

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Digital Transformation, Feature, Home, Service Strategy

Digitalisation and Rethinking Field Service Delivery

Rethinking service. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Chris...

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Feature, Service Strategy

The Evolution of Quality Service

Can you sustain continuous improvement in service standards? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

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Feature, Service Operations, Service Strategy

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

How will the role of the field engineer evolve? Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News...

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Digital Transformation, Feature, Service Strategy

Technology Adoption Is Key for the Effectiveness of Service Delivery

Digitalisation is the future of field service effectiveness. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field...

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Feature, Service Strategy

Are Organisations at Risk of Taking Shortcuts to Adapt to the Rapid Changes Brought by the Pandemic?

Fast, Good or Cheap. Pick two. Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by...

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