The importance of the on-site service call in an increasingly digital world
We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.
Four Service Scenarios: #3 the knowledge-centric scenario
We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Interview: Remote Service as a new default for service delivery Ft. Izzy Sanchez, Konica Minolta
Kris Oldland, Editor-in-Chief, Field Service News,
Are Digital Transformation Initiatives Stalling?
When the conversation within field service turns to the value of asset data, invariably, we talk about digital transformation projects. However, the reality is that the overwhelming majority of such projects appear to be taking longer than anticipated and, at worst, failing.
The questions you should ask a rugged manufacturer when selecting devices for your field techs
Ben Baum, Durabook, puts himself in the seat on the other side and tells us the key questions he would ask as if he were talking to a rugged manufacturer.
Four Service Scenarios: #2 the appointment-centric scenario
We discuss what an appointment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
We need to build a pathway for development and make field service attractive to younger engineers
We need to build a pathway for development and make field service attractive to younger engineers We need to build a pathway for...
Are the skill-sets we need for field service technicians changing?
The Members Of Our Think Tank Discuss How We Will Need To Make Compromise In Terms Of Field Service Technician Skill Sets As We Face A Workforce Crisis
For us to be able to turn to technology to drive field service operations, we must first establish asset data integrity
The Members Of Our Think Tank Discuss The Importance Of Data Integrity In The Customer Data And Asset Data We Collect If We Are To Use Field Service Technology
For us to be able to turn to technology to drive field service operations, we must first establish asset data integrity
The Members Of Our Think Tank Discuss The Importance Of Data Integrity In The Customer Data And Asset Data We Collect If We Are To Use Field Service Technology
