Tag: FieldAware

Feature, Service Strategy

The Metrics of Customer Success

In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.

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Feature, Service Strategy

How Reliant on the Implementation of Technology is a Shift to Customer Success?

In this new feature from a recent white paper we published in partnership with FieldAware, we discuss the proper technological infrastructure to ensure that the service operation can operate at maximum efficiency.

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Feature, Service Strategy

Does a Focus on Customer Success Require a Shift in Management Structure?

In the second feature from a recent white paper we published in partnership with FieldAware, we analyse the need of a shift in management structure for service organisations with a customer success focused model.

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Feature, Service Strategy

How Do We Define the Difference Between a Focus on Driving Customer Satisfaction and Driving Customer Success?

In the first feature from a recent white paper we published in partnership with FieldAware, we look closely at the difference between driving customer satisfaction and driving customer success for field service organizations.

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Feature, Service Strategy

What Field Service Organizations Should Expect In The Post-Pandemic World

What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, SVP of Marketing at FieldAware, discusses what organizations in the field service sector should expect as the world gradually reopens for business.   As we enter just past the halfway point of 2021, it...

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Feature, Service Strategy, Trending

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?

Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return to normality, FieldAware’s COO Steve Mason brings to the table an interesting solution… As businesses continue to evolve their operating practices in the age of Covid-19, service organizations worldwide are...

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Digital Transformation, Feature

Up Time as a Service: The New Normal Expectation for Field Service

Up Time as a Service: The New Normal Expectation for Field Service In this article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, discusses the “new normal” expectation for field service organisations to offer a proactive, connected, and remote service…   Over the last 12 months, Field...

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Digital Transformation, Feature

The Emergence of A Hybrid Support Model – Fad or Future?

The Emergence of A Hybrid Support Model – Fad or Future? Marc Tatarsky, SVP Marketing, FieldAware, reflects on the findings of a major research project undertaken in partnership with Field Service News and asks whether the trends that study appears to reveal will become a permanent part of the new normal as we look to a...

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Feature, FSM Technology

Service Strategy: Future-Proof Your Ops With A Field Service Hub

Service Strategy: Future-Proof Your Ops With A Field Service Hub Marc Tatarsky from FieldAware argues the case for a Field Service Hub as part of a field service strategy… Field service organizations of all shapes and sizes are continually challenging themselves to create new sources of competitive advantage, and a Field Service...

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