How important is brand recognition when it comes to recruitment?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss how much of a factor in the success of the Concept Academy was the brand recognition of Whirlpool
Concept Academy – a new approach to field service recruitment
Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.
Convincing a new generation that University may not be the right path
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
How has Covid-19 Impacted our Relationship with our Engineers
How has Covid-19 Impacted our Relationship with our Engineers
Understanding the Value of the Field Service Engineer
In the last feature in this series reflecting on the findings of an exclusive Field Service News Research project run in partnership with...
Deliver Service Anytime, Anywhere With Visual Remote Assistance
Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver...
COVID Emergency Sessions: Protecting Our Engineers
Kris Oldland, Field Service News and Aly Pinder, IDC discuss the importance of treating our engineers as people not resources particularly during the pandemic.
Top 10 implementation tasks for a mobile workforce management system
Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology… 1:...
Eight tips for improving field service productivity: Part Three
Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.
