Are we at a point where we can truly utilise asset data in real-time effectively?
Are we at a point where we can truly utilise asset data in real-time effectively? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks,...
Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world
Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we offer seven key conclusions. Having compared the data from these two separate …...
Comparative Analysis: Reactive, Proactive, Advanced and the Future of the Field Workforce
Reactive, Proactive, Advanced and the Future of the Field Workforce In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at the balance between reactive and proactive service approaches amongst field service...
Comparative Analysis: The impact of the pandemic on digital transformation
The Impact of the Pandemic on Digital Transformation In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how the impact of the pandemic has accelerated digital transformation amongst field service companies. While...
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies
Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how field service companies view their...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at the tools that can drive improvements in customer satisfaction amongst field service companies. So far...
Comparative Analysis: How and when customer feedback is collected
How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at trends relating to how field service companies are collecting customer feedback. Having looked at the tools used …...
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at trends relating to the metric being used by field service companies to...
Comparative Analysis: Importance of CSAT on Growth Strategies
Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at trends relating to the importance of customer satisfaction metrics… The first area we...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. During 2021, Field Service News Research hosted a global study in partnership with HSO that was designed to understand the importance of customer service in field service operations and how the ability to...
