Understanding the why of digital transformation – have perceptions changes since the pandemic?
Understanding the why of digital transformation – have perceptions changes since the pandemic? The #FSN20 is Field Service...
Comparative Analysis: Tools used that can drive improvements in customer satisfaction
Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...
Comparative Analysis: How and when customer feedback is collected
How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction
Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...
Comparative Analysis: Importance of CSAT on Growth Strategies
Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.
Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...
Look Beyond your KPIs
Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at...
White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)
White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) Add to Your Personal...
White Paper: Redefining the Value Proposition of Service in a World of Remote First Service Delivery (2020)
Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...
Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why
Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why In this article, we discuss the findings of...
