Tag: New Normal

Feature, FSN Research, Service Strategy

Comparative Analysis: Tools used that can drive improvements in customer satisfaction

Tools Used That Can Drive Improvements in Customer Satisfaction In the next in our series of comparative analyses across a global study and...

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Feature, FSN Research, Service Strategy

Comparative Analysis: How and when customer feedback is collected

How & When Customer Feedback is Collected In the next in our series of comparative analyses across a global study and a follow-up UK...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction

Comparative Analysis: Understanding the metrics being used to measure customer satisfaction In the next in our series of comparative...

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Feature, FSN Research, Service Strategy

Comparative Analysis: Importance of CSAT on Growth Strategies

Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...

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Premium Resources, Research, Servitization and Advanced Service Design

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. Add to Your Personal Library (0)...

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Digital Transformation, Feature, Service Operations

Look Beyond your KPIs

Will the Skills Gap impact your business? Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at...

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Premium Resources, Remote Service Delivery, Written Content

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021)

White Paper: Beyond the Theory: A Practical Exploration of Existing Usage of Augmented Reality in Field Service (2021) Add to Your Personal...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Remote Service Delivery, Written Content

White Paper: Redefining the Value Proposition of Service in a World of Remote First Service Delivery (2020)

Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...

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Digital Transformation, Feature

Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why

Is Your Org in Tune With Customer Expectations? Probably Not—and We’ll Explain Why In this article, we discuss the findings of...

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Digital Transformation, Feature, Service Strategy

A New Cycle of Disruption and Servitization

What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...

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