Tag: New Normal

Digital Transformation, Feature, Service Strategy

A New Cycle of Disruption and Servitization

What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...

Read More

Digital Transformation, Feature

Service Benchmarks Across 5 Key KPIs

Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field...

Read More

Digital Transformation, Feature

Measure What Matters

Measure What Matters Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News,...

Read More

Feature

Benchmark Report: 2022 Service Intelligence Report

Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now...

Read More

Feature, FSN Research, Analysis

Reactive, Proactive, Advanced and the Future of the Field Workforce

How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from...

Read More

Feature, FSN Research, Trending

The Impact of the Pandemic on Digital Transformation

Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...

Read More

Feature, FSN Research, Trending

General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies

Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...

Read More

Feature, FSN Research, Trending

Tools Used That Can Drive Improvements in Customer Satisfaction

Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...

Read More

Feature, FSN Research, Trending

Best-Practices in Collecting Customer Feedback

Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...

Read More

Feature, FSN Research, Trending

Do you trust your customer feedback data?

Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...

Read More
Close