Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this...
The Importance of CSAT in Service Growth Strategies
CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as...
Digital Transformation meets the acceleration of global disruption
We are rapidly moving to a new world. Perhaps the most overt and also important outcome of the pandemic is that the digital transformation...
A Glimpse of the New Normal We Are Building Together
In the next Executive Briefing within this series, we will be looking more firmly at what the new normal of tomorrow that we are all...
Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
Exclusive reporting on a key FSN Research study…
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)
Part one of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) Add to Your Personal...
Beyond the Data: Benchmarking the New Normal from Year Zero
Beyond the Data: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...
Research Report: Benchmarking the new normal from year zero (2020)
Research Report: Benchmarking the New Normal from Year Zero Add to Your Personal Library (0) Click Category to Bookmark Public...
