A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Service Benchmarks Across 5 Key KPIs
Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field...
Measure What Matters
Measure What Matters Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News,...
Benchmark Report: 2022 Service Intelligence Report
Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now...
Reactive, Proactive, Advanced and the Future of the Field Workforce
How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from...
The Impact of the Pandemic on Digital Transformation
Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...
General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies
Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...
Tools Used That Can Drive Improvements in Customer Satisfaction
Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...
Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...
Do you trust your customer feedback data?
Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...