Tag: OverIT

FSM Technology, News, Service Operations

Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA

OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization, reporting to the Chairman and CEO Paolo Bergamo. Joining OverIT at a pivotal moment in the company’s history, Leopardi brings over 25 years of experience in the international B2B enterprise software...

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Digital Transformation, FSM Technology, News

OverIT, Your #1 Digital Partner Choice for Infrastructure

The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor infrastructure Some countries have chosen to invest heavily in the repair, construction, and maintenance of linear assets, and encourage opportunities related to the ecological and digital...

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Leadership, News, Service Operations

Leo Perrotta becomes OverIT’s new Chief Customer Success Officer

Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle...

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Digital Transformation, Feature, FSM Technology

Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit

There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and ultimately a profitable business. To this end, the importance of service excellence and quality assurance should be the goal of all field engineers on every visit. Technology will play an important role...

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Digital Transformation, Feature, FSM Technology

The Technology That Matters For the Future of Field Service

As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital transformation within our industry.  We have seen mass-adoption of remote service delivery and the leveraging of tools such as Augmented Reality and IoT to empower our field service engineers and...

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News

OverIT has been named a Leader in the IDC MarketScape Worldwide Field Service Management Solutions for Utilities 2022

OverIT, the global FSM software company, announced it has been named to the Leaders Category in the IDC MarketScape: Worldwide Field Service Management Solutions for Utilities 2022 Vendor Assessment (Doc #US47455521e, January 2022). OverIT was recognized by the IDC MarketScape as a Leader due to its solid expertise in addressing...

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News, Service Strategy

OverIT Officially Launches Next-Gen 2022 Wave One

OverIT Next-Gen 2022 Wave One elevates your business by establishing a reliable and trusted customer service anywhere. Machine Learning Precision Intraday Scheduling Support dispatchers in the intraday schedule of activities, making the process more accurate and closer to human experience and behavior. The ML-precision intraday...

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Digital Transformation, Feature, Service Strategy, Analysis

A New Cycle of Disruption and Servitization

What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were already on a path of development from one phase of our evolution to the next as an industry.   In the first excerpt from a recent white paper we published in partnership …...

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Digital Transformation, Feature, Service Strategy, Analysis

Plotting a Path from Legacy Systems to 3.0

Plotting a Path from Legacy Systems to FSM 3.0 In the last feature from a recent white paper we published in partnership with OverIT, we analyse the key aspects of migrating from a legacy system to a new FSM solution.   There are two key aspects of migrating from a legacy system to a new solution. The …...

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