Tag: Rob Ballantyne

Digital Transformation, Analysis, Feature, Home Page, Editor's Pick

Is there a growing appetite to deliver higher standards of customer service?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Editor's pick, Feature, Home Page, Trending

Do we need to know our customers better?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Editor's pick, Feature

Connected field service as a tool to empower engineers

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

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Feature

Connecting field service across 3 pillars: people, process and technology

Dan Oldridge, Salesforce reflects on how connectivity within field service reaches across three main pillars of field service, people, process and technology

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Digital Transformation, Analysis, Feature, Home Page, Analysis

The importance of the on-site service call in an increasingly digital world

We hear from Rob Ballantyne as he reflects on how the in-person customer touch point that the on-site field service visit offers is now more important than ever.

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Feature, FSM Technology, Analysis, Home Page, Analysis

Maximising our engineers’ time to create true brand ambassadors

We hear from Martin McLean, Konica Minolta, about the practicalities of day to day use of AIRe Link solution they use to deliver remote service

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Digital Symposium, Premium Resources, Resources, FSN Free, Video Content

Panel: Transforming customer and employee experience through connected field service

Kris Oldland, Editor-in-Chief, Field Service News, talks to Rob Ballantyne & Dan Oldridge, Salesforce about connected field service & customer experience

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