Tag: Si2 Partners

Course, FSN Masterclass

The Customer Value Iceberg

The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service Leaders Network and Managing Director, Si2 Partners Course Description: …...

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Feature, Service Strategy

Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that keep fundamental, traditional values of putting the customer first at the core of their ethos writes Nick Frank, Managing Partner, Si2 Partners.

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Feature, Leadership, Trending, Service Strategy

Now is the Time for Strong, Decisive Leadership

Now is the Time for Strong, Decisive Leadership In the first of our series of features looking towards building a new normal that was better than what we had before,  …...

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Digital Symposium, Premium Resources

COVID Emergency Sessions: Customer-Centricity is Key (2020)

Kris Oldland, Field Service News talks to Nick Frank and Harald Wasserman about the importance of customer centricity in our operations during the pandemic.

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Feature, Leadership, Service Operations

3 keys to build a strong employer brand in the Service Industry…

Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…

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#FSN20, Feature, Leadership

#fsn20 – The 20 most influential people in field service: 2017 edition

The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that you need to pay attention to in 2017?   …...

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