2023 Benchmarks Presentation & Discussion – Cost per Solution
March 10, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Sidney lara
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
March 3, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
February 24, 2023
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
February 15, 2023
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Navigating Inflation Through Field Service Efficiency
February 11, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.
Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant
January 30, 2023
Kris Oldland, Editor-in-Chief, Field Service News,
