Tag: Sidney lara

Feature, Service Strategy

2023 Benchmarks Presentation & Discussion – Cost per Solution

Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.

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Feature, Service Operations

2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst

Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.

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Feature, Service Strategy

2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution

Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.

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Feature, Service Operations

2023 Benchmarks Presentation & Discussion – First Time Fix Rates

Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.

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Feature, Home, Service Strategy

Navigating Inflation Through Field Service Efficiency

Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.

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Digital Symposium, Premium Resources, Research

Key Benchmarks for Expert Field Service Management ft. Sidney Lara, Aquant

Kris Oldland, Editor-in-Chief, Field Service News, and Sidney Lara, Service Principal at Aquant, discuss the key findings of Aquant’s Benchmark Report 2023

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