Adapting to Changing Regulations
Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at...
A New Cycle of Disruption and Servitization
What does service strategy look like in the new normal? Field service has changed dramatically in the last 18 months, although we were...
Considerations for a Platform Partner
Selecting a platform partner to empower your field service operations In this final feature from a recent white paper we published in...
Reactive, Proactive, Advanced and the Future of the Field Workforce
How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from...
The Impact of the Pandemic on Digital Transformation
Our digital transformation journey has been accelerated. While industry-wide digital transformation was undoubtedly a journey we were...
General Perception of Maturity of Customer-Centric Driven Technologies Amongst Field Service Companies
Is your technology letting your customers down? In the previous feature in this series, we have seen widespread adoption of technologies...
Tools Used That Can Drive Improvements in Customer Satisfaction
Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...
Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...
Do you trust your customer feedback data?
Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...
Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this...
