Digital Transformation meets the acceleration of global disruption
We are rapidly moving to a new world. Perhaps the most overt and also important outcome of the pandemic is that the digital transformation...
Reduced overheads are a benefit for service providers but do customers necessarily want cheaper service?
Are your goals aligned with your customers’? Reduced overheads are a benefit for service providers but do customers necessarily want...
Employee Engagement and Staff Loyalty
Engaged employees are effective employees. In the penultimate feature in our series of analyses our exclusive research study run in...
The Essential Guide to the Blended Workforce (2021)
The Essential Guide to the Blended Workforce (2021) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate...
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Add to Your Personal Library (0) Click Category...
White Paper: Intelligence Flow (2021)
White Paper: Intelligence Flow (2021) Add to Your Personal Library (0) Click Category to Bookmark Public CategoryPrivate Category Public...
Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) Add to Your Personal...
White Paper: Beyond Remote Service: Is now the time to redefine service delivery? (2021)
White Paper: Beyond Remote Service: Is Now the Time to Redefine Service Delivery? Add to Your Personal Library (0) Click Category to...
Beyond the Data: Virtual Field Service and the New Paradigm of Service Delivery (2021)
Beyond the Data: Virtual Field Service and the New Paradigm of Service Delivery (2021) Add to Your Personal Library (0) Click Category to...
Research Report: Understanding Virtual Field Service (2021)
Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...
