Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...
Do you trust your customer feedback data?
Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...
Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this...
The Importance of CSAT in Service Growth Strategies
CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as...
E-Book: Beyond NPS – How AI Creates Memorable Customer Experiences
e-Book: Beyond NPS – How AI Creates Memorable Customer Experiences (2021) Effortless interactions are the key to winning hearts and...
4 Solutions For Effectively Building The New Service Workforce
In the third and final excerpt from a recent white paper published by Aquant, we look at four solutions for effectively building the new service workforce…
The Processes of Workforce Management Are Strong, but the Tools Need Improvement
We are on the right path, but we could get there faster. As we bring our series of analysis in our exclusive research study run in...
Two Major Service Challenges to Overcome
Two Major Service Challenges to Overcome In this second article of a series of excerpts from a recent white paper published by Aquant, we...
The Tools And Processes Being Used For Workforce Management
There are better ways to track workforce trends. As we continue the analysis our exclusive research study run in conjunction with...
The Ongoing Generational Shift in the Service Workforce
The Ongoing Generational Shift in the Service Workforce In the first article of a series of excerpts from a recent white paper published by...
