Is the inherent value a field service engineer brings to an organisation likely to change as service thinking evolves?
The members of our Think Tank offer up their insight into the impact digitalisation will have on field service operations and interactions
Will the field service engineers and technicians of the future have a different skill-set of those we employ today?
ThinkTank Reflections: Will the field service engineers and technicians of the future have a different skill-set of those we employ today?...
White Paper: The impact of telecommunication industry trends on CX and service management
White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the...
5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
Investing in the Right Tech Can Reduce the Impact of an Economic Downturn
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
Research Briefing: Servitization in a post-pandemic world
Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?
A Deeper View for Bigger Problems
In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.
The Service Leader’s Recession Playbook: How to Accelerate Your Organization’s Efficiency (2022)
Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.
e-Book: Transforming Customer and Employee Experience with Connected Field Service
e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to...
Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?
In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.
