• future_mechanic

    Your connected vehicle has now arrived…

    Feb 27 • 23 Views • No Comments

     According to a Juniper Research report published in the latter half of 2014 in-vehicle apps are anticipated to reach almost 270 million within the next four five years. This increase, more than five fold on last year’s figures – is a clear

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    The Future of Field Service

    Feb 25 • 557 Views • No Comments

     Marne Martin, CEO of award winning software provider ServicePower takes a look at what the Field Service should look like in the not so distant future… Today, field service organisations face increasing competition, changing customer dynamics,

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    Service Management Automation 2.0

    Feb 25 • 450 Views • No Comments

     Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s how Pitney Bowes approached the task… Service management software has evolved and the benefits of moving to a modern

  • neurospychologywebopt

    Knowledge is power… why knowledge sharing is key to modern field service (part...

    Feb 24 • 738 Views • No Comments

     Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of setting it up is accomplished it can become self-perpetuating. One company that have adopted this approach is

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Fleet Technology Fleet Technology

future_mechanic

Your connected vehicle has now arrived…

Feb 27 • 23 Views • No Comments

 According to a Juniper Research report published in the latter half of 2014 in-vehicle apps are anticipated to reach almost 270 million within the next four five

FLE3431_web

Renewable energy firm reports faster response times with Fleetmatics

 Teesdale Renewables, a fast-growing provider of renewable energy services to homes and businesses in the North East of England, has

Jan 8 • 799 Views

flowrite

Flowrite Services LTD achieves 30% reduction in fuel and 20% more jobs per day after investing in latest mobile...

 Flowrite Services LTD, the UK’s leading National Air Conditioning & Refrigeration Company has implemented the very latest

Nov 28 • 1081 Views

Hardware Hardware

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What is in a name? Part 2: The hallmarks of field service

Feb 23 • 1023 Views • No Comments

 Motion Computing’s Ian Davies returns to the question of what defines field service… We have previously discussed the emerging differences between

xplorerangerx

Xplore Technologies Introduces xCapture Pro for Bobcat and XC6 Rugged Tablets

 Xplore Technologies a manufacturer of the most powerful, longest-lasting, ultra and fully-rugged tablets,

Jan 30 • 150 Views

Print

Defining End to End field service: Part Three

 Tools to do the job – hardware In this series we are tackling the topic of end to end field service and

Jan 29 • 249 Views

Logistics Logistics

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BDA becomes Regulated Agent for cargo screening

Feb 3 • 168 Views • No Comments

 Specialist time critical logistics provider Bespoke Distribution Aviation (BDA) has become a Regulated Agent for the screening of cargo, following a significant

BDA-online

Service Logistics expert BDA defies disruptive roadworks to deliver on time

 A specialist time critical logistics provider in the UK is overcoming nightly battles against ongoing roadworks to record successful

Aug 7 • 809 Views

change track

Can we change from fixed to variable service supply chain costs and still deliver a service?

 Glyn Dodd, Managing Director of Centrex Services looks at if we can re-invent the service supply chain cost model before it becomes

Aug 5 • 963 Views

Management Management

revolution700

Eight tips for improving field service productivity: Part Two

Feb 24 • 851 Views • No Comments

 Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are

great-service

What is the difference between good and great customer service?

 Strategies for GrowthSM  President and member of the #FSN20 Bill Pollock takes a look at what separates great

Feb 22 • 855 Views

water sample

Case Study – Anglian Water

 Anglian Water is the largest water and waste water company in England and Wales by geographic area, operating

Feb 19 • 799 Views

Software & Apps Software & Apps

datatunnel webopt

The Future of Field Service

Feb 25 • 557 Views • No Comments

 Marne Martin, CEO of award winning software provider ServicePower takes a look at what the Field Service should look like in the not so distant future…

europe map pin web opt

Service Management Automation 2.0

 Upgrading a service management system can be a challenge, but unifying and upgrading multiple systems across a continent? Here’s

Feb 25 • 450 Views

Web

Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)

 ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News

Feb 23 • 1124 Views

Future Technology Future Technology

neurospychologywebopt

Knowledge is power… why knowledge sharing is key to modern field service (part one)

Feb 24 • 738 Views • No Comments

 Establishing a knowledge base is a strategy that can yield numerous benefits for a field service organisation and once the initial pain of setting it up is

Industry Interviews: John Pritchard, M.A.C Solutions

Industry Interviews: John Pritchard, M.A.C Solutions

 The internet of things has massive potential to change the way companies operate and remote diagnostics can

Feb 20 • 631 Views

FSN20_no_txt

#FSN20 – The Twenty most influential people in field service: Part Four

 Across December and January we asked our readers to nominate candidates for the inaugural #FSN20, a list of the

Feb 19 • 743 Views

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