• smiling business folk

    Making Unhappy Customers Happy

    Nov 26 • 374 Views • Comments Off

    Dealing with unhappy customers, making unhappy customers happy, and making happy customers even happier are all variations on the same theme – they typically differ only by degree. In fact, it may actually be easier to make unhappy customers happy, …

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    Research Report: Are Field Service Standards Falling? Part Three

    Nov 25 • 1500 Views • Comments Off

    Field Service News has recently undertaken an exclusive research project, sponsored by TomTom Telematics to explore the standards of field service companies. In the first part of this feature which is available here we looked at the types of technology

  • winning line

    The Winning Plan

    Nov 19 • 308 Views • Comments Off

    In the penultimate part of his series Service Management specialist Nick Frank takes a look for that secret magic formula that creates winning companies in field service….  It sounds too obvious, but companies who ‘plan’ for success, are more

  • fieldservicecowboys

    Research report: Are field service standards falling? Part Two

    Nov 17 • 1936 Views • Comments Off

    Field Service News has recently undertaken an exclusive research project, sponsored by TomTom Telematics to explore the standards of field service companies. In the first part of this feature which is available here we looked at the types of technology

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Fleet Technology Fleet Technology

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Toshiba improves fleet mpg by 27 per cent with TomTom Telematics

Oct 30 • 396 Views • Comments Off

Toshiba’s European retail and sales and service support division has increased fleet mpg by 27 per cent following an investment in TomTom Telematics’ WEBFLEET

SatteliteViewWO

Crystal Collections sees improved client service and 20% reduction in fuel consumption

Crystal Collections, the UK’s premier responsible debt servicing company to the motor and asset finance industry, has improved driver

Oct 6 • 478 Views

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News Editor Kris Oldland, speaks exclusively to TomTom Telematics Director Giles Margerison about the challenges Field

Sep 30 • 1738 Views

Hardware Hardware

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Five key ways to counter the threat to security and privacy posed by wearables

Nov 7 • 2389 Views • Comments Off

The importance of wearables is on the rise but this brings with it new security and privacy risks writes DA Systems David Upton… A report recently issued by PWC

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New developments in tablet computer repair

President and CEO of the Blumberg Group, Michael Blumberg, takes a detailed look at the tablet repair market… 

Nov 6 • 1040 Views

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Of horses and carts – ruggedness and reliability in tablet PC selection in the utilities sector

Recent independent research conducted by VDC found that the top criteria for evaluating mobile devices to support

Oct 30 • 1059 Views

Logistics Logistics

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Service Logistics expert BDA defies disruptive roadworks to deliver on time

Aug 7 • 521 Views • Comments Off

A specialist time critical logistics provider in the UK is overcoming nightly battles against ongoing roadworks to record successful on-time delivery of goods from

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Can we change from fixed to variable service supply chain costs and still deliver a service?

Glyn Dodd, Managing Director of Centrex Services looks at if we can re-invent the service supply chain cost model before it becomes to

Aug 5 • 700 Views

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The service supply chain battlefield – Part Two: The importance of the front line

Glyn Dodd, Managing Director of Centrex Services returns to Field Service News with a new two part feature that outlines his battle plan

Jun 1 • 804 Views

Management Management

smiling business folk

Making Unhappy Customers Happy

Nov 26 • 374 Views • Comments Off

Dealing with unhappy customers, making unhappy customers happy, and making happy customers even happier are all variations on the same theme – they typically differ

winning line

The Winning Plan

In the penultimate part of his series Service Management specialist Nick Frank takes a look for that secret magic

Nov 19 • 308 Views

transformationWO

Time for Change – Why IT Project Managers need to manage the Change

Pete Sharpe, Managing Consultant, Leadent Solutions looks at how the role of IT Management is beginning to evolve

Nov 17 • 1456 Views

Software & Apps Software & Apps

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Red Hat Announces New Teams and Collaboration Enhancement for FeedHenry 3 Mobile Application Platform

Nov 21 • 567 Views • Comments Off

Red Hat a leading provider of open source solutions, early this week announced an update to its newly acquiredFeedHenry 3 mobile application platform. The update,

Mobile worker empowerment

Mobile worker empowerment

The second advert for Trimble Field Service Management’s latest mobile workforce platform ‘Work Management’ contains

Nov 14 • 256 Views

housing estate web opt

Lincoln Property Solutions enlists Tesseract Service Centre to manage its systems

Lincoln Property Solutions Ltd, a Properties Management Service company in Basingstoke, Hampshire, has selected Tesseract Service Centre to

Nov 14 • 291 Views

Future Technology Future Technology

fieldservicecowboys

Research Report: Are Field Service Standards Falling? Part Three

Nov 25 • 1500 Views • Comments Off

Field Service News has recently undertaken an exclusive research project, sponsored by TomTom Telematics to explore the standards of field service companies. In the

fieldservicecowboys

Research report: Are field service standards falling? Part Two

Field Service News has recently undertaken an exclusive research project, sponsored by TomTom Telematics to explore

Nov 17 • 1936 Views

fieldservicecowboys

Research report: Are field service standards falling? Part One

Field Service News has recently undertaken an exclusive research project, sponsored by TomTom Telematics to explore the

Nov 9 • 1534 Views

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