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Fleet Technology Fleet Technology

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Medium Commercial Vehicle an Emerging Segment in India’s Commercial Vehicles Telematics Market

Jan 9 • 328 Views • No Comments on Medium Commercial Vehicle an Emerging Segment in India’s Commercial Vehicles Telematics Market

 Research by 6Wresearch reveals that India has become one of the most potential markets for telematics solutions globally… Over the last four years, India

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Traffic congestion costs UK business estimated £767 million a year

 Traffic congestion is costing UK businesses approximately £767 million a year in lost productivity, according to research conducted

Dec 1 • 776 Views

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The ever-adapting profile of the professional driver

 Sergio Barata, General Manager EMEA, Telogis looks at the ever evolving nature of the professional driver The life of a professional

Nov 24 • 962 Views

Hardware Hardware

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Rugged Decoded: ATEX

Jan 10 • 176 Views • No Comments on Rugged Decoded: ATEX

 In the final instalment of our series decoding the various acronyms and abbreviations found in the world of rugged devices we explore the meaning of ATEX

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Rugged Decoded: MIL STD 810G

 As we continue our series decoding the language used by rugged hardware manufacturers we turn our attention

Dec 6 • 1471 Views

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Hands On Review: Getac S410 Semi- Rugged notebook

 Next up in our series of reviews of the best devices suitable for field service engineers is Getac’s latest

Nov 29 • 683 Views

Logistics Logistics

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Back to the depot: Reverse logistics in field service

Nov 8 • 869 Views • No Comments on Back to the depot: Reverse logistics in field service

 Kris Oldland, takes a look at the challenges and benefits of reverse logistics within a field service operation…  Whilst understanding the service supply

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Take charge of third party logistics management with OrderWise

 Bringing stock management, sales processing and excellent customer service together under one umbrella is often a challenge. Add

Jul 4 • 1824 Views

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Are we witnessing the consumerisation of parts logistics?

 Could the UK consumer’s passion for Internet shopping be heralding in a new era in parts deliveries for field service engineers?

May 23 • 2722 Views

Management Management

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Setting the building blocks for a succesful field service operation

Jan 16 • 850 Views • No Comments on Setting the building blocks for a succesful field service operation

 For many field service directors the opportunity to develop a brand new service organisation would sound like a fantastic opportunity to be relished. Ian

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How field service might start improving customer service

 Jeff Bird, Customer Experience and Analytics Consultant, Capgemini, outlines what he thinks the future holds for

Jan 15 • 72 Views

Business Leadership

How can your company sell more extended warranty and extended service programs this year?

 High-Tech manufacturers and their channel partners have begun to recognise the strategic value of providing

Jan 12 • 366 Views

Software & Apps Software & Apps

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GE Digital Completes Acquisition of ServiceMax, Enabling Service Transformation for Customers

Jan 12 • 377 Views • No Comments on GE Digital Completes Acquisition of ServiceMax, Enabling Service Transformation for Customers

 GE Digital yesterday announced that it has completed the acquisition of ServiceMax, a leader in cloud-based field service management (FSM) solutions, for $915

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‘AUTOMATONS’, NOT AUTOMATION, ARE THE WORST THING ABOUT CONTACT CENTRES, STUDY FINDS

 Call centres staffed by operatives who are not able to make decisions rate considerably worse than call centres that can automate

Jan 10 • 228 Views

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Customer satisfaction starts with keeping promises

 Laraine Geddes, Marketing Manager, Kirona explains how dynamic resource scheduling & mobile working can help you keep promises

Jan 6 • 490 Views

Future Technology Future Technology

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IFS World Conference comes home

Jan 10 • 497 Views • No Comments on IFS World Conference comes home

 The IFS World Conference has been held in Barcelona and Boston in recent years, A telling testament to the Swedish software company’s growing importance on

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New Technologies View – How the Internet of Things and 3D Printing will Impact the Future of...

 Marina Stedman, Director Global Field Marketing, ClickSoftware, takes a look at the technology shaping the next

Jan 9 • 655 Views

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Augmented Reality: Seeing is believing

 Augmented Reality (AR) allows field technicians to “see” how to make a repair, rather than having to

Jan 5 • 613 Views

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