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    Five myths of enterprise app development in a mobile-first world

    Aug 28 • 281 Views • Comments Off

    Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few false beliefs regarding mobile development across the enterprise. This is following the mobile app platform provider analysed customer data

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    The Contact Centre of Tomorrow: 5 ways it will be different

    Aug 27 • 525 Views • Comments Off

    The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is rapidly evolving. Here Gregoire Vigroux, European Marketing Director, TELUS International looks at what the call centre

  • integrated orb

    White Paper: Five benefits of a modern field service management system

    Aug 21 • 1321 Views • Comments Off

    Resource Type: White Paper Title: Five benefits of a modern field service management system About:  Understanding what benefits a modern field service management system can provide is vital if you are going to be able to secure the investment required from

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    Are customer service standards in the UK slipping?

    Aug 20 • 514 Views • Comments Off

    Poor service has become a commonplace scourge within the UK with service issues costing consumers nearly £15 billion a year research shows… In fact over two thirds of UK customers (69%) have been frustrated by poor customer service, almost a …

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FleetCor and Masternaut come together as need for telematics increases

Aug 25 • 780 Views • Comments Off

One of the worlds leading companies in specialised fleet management payment cards FleetCor have significantly increased their role in the European fleet management

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Case Study: How maintenance group City West Works cut CO2 emissions by over 40 tonnes

City West Works was established as a subsidiary of City West Housing Trust in April 2013 and carries out maintenance works on the housing

Aug 12 • 158 Views

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Make hay while the sun shines – planning for a busy summer

Giles Margerison, TomTom Telematics’ Director UK & Ireland, considers how field service firms can best organise their resources to

Aug 8 • 464 Views

Hardware Hardware

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Are the lines between in the field and in the store hardware blurring as Varlink merge divisions?

Aug 14 • 183 Views • Comments Off

Varlink, the York based specialist IT distributor founded in 2005, has completed the integration of their EPoS sales division, EPoS Distributor. This process has

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Case Study: British Gas upgrade their mobile workforce solution with help from Computacenter

To help customers monitor and manage their energy usage, British Gas is rolling out smart meters as standard to homes

Aug 7 • 374 Views

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The Rugged Type: Exclusive interview with Peter Molyneux, Getac (Part Two)

In part one of this exclusive interview with rugged specialist manufacturer Getac’s UK president Peter Molyneux

Aug 5 • 428 Views

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Service Logistics expert BDA defies disruptive roadworks to deliver on time

Aug 7 • 141 Views • Comments Off

A specialist time critical logistics provider in the UK is overcoming nightly battles against ongoing roadworks to record successful on-time delivery of goods from

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Can we change from fixed to variable service supply chain costs and still deliver a service?

Glyn Dodd, Managing Director of Centrex Services looks at if we can re-invent the service supply chain cost model before it becomes to

Aug 5 • 392 Views

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The service supply chain battlefield – Part Two: The importance of the front line

Glyn Dodd, Managing Director of Centrex Services returns to Field Service News with a new two part feature that outlines his battle plan

Jun 1 • 544 Views

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Are customer service standards in the UK slipping?

Aug 20 • 514 Views • Comments Off

Poor service has become a commonplace scourge within the UK with service issues costing consumers nearly £15 billion a year research shows… In fact over two thirds of

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Talking Strategy with the Billion Dollar Man…. Martin Summerhayes, Fujitsu (Part Two)

In part one of this exclusive interview we looked at Martin Summerhayes extraordinary career to date. Now in the

Aug 13 • 584 Views

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Is your service organisation looking inside out or outside in?

Field Service News regular Nick Frank returns to his series looking at various case studies from companies he has

Aug 3 • 460 Views

Software & Apps Software & Apps

icarus

Five myths of enterprise app development in a mobile-first world

Aug 28 • 281 Views • Comments Off

Cathal McGloin, CEO of mobile enterprise app developer FeedHenry takes on the role of myth buster as he debunks a few false beliefs regarding mobile development across

integrated orb

White Paper: Five benefits of a modern field service management system

Resource Type: White Paper Title: Five benefits of a modern field service management system About:  Understanding what benefits a modern

Aug 21 • 1321 Views

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How to develop a sound business case for ePOD technology investment

DA Systems’ David Upton looks at how we must try to change the perception of technology costs from an expense to be justified to a

Aug 19 • 643 Views

Future Technology Future Technology

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In-Vehicle app integration commonplace within five years

Aug 28 • 432 Views • Comments Off

A recent report into the telematics sector undertaken by Juniper Research has identified that in-vehicle apps is anticipated to reach almost 270 million within the next

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The Contact Centre of Tomorrow: 5 ways it will be different

The contact centre remains an important asset to many field service organisations, but like field service itself the

Aug 27 • 525 Views

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Upcoming Event: The Mobility of Things – Enterprise Mobility Management

Lets be honest its no longer a question of if our companies’ go mobile it is now a case of when… and if you want to

Aug 21 • 526 Views

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