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    Case Study: Efficiency is everything – Gaming giant Talarius use Tesseract to manage...

    Oct 30 • 523 Views • Comments Off

    Talarius, the market leaders in the arcade sector, have been using Tesseract Service Centre for the last year to manage their engineers. Feedback from Talarius is that, under Tesseract, efficiency has improved, visibility is greater and their engineers now do

  • revolution

    Viva la revolution

    Oct 30 • 409 Views • Comments Off

    Rolls Royce once reinvented service in the aerospace industry with ‘power by the hour’ they are about to do it again with ‘disruption based availability’ writes Field Service News Editor, Kris Oldland… When it comes to creating real value

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    Of horses and carts – ruggedness and reliability in tablet PC selection in...

    Oct 30 • 909 Views • Comments Off

    Recent independent research conducted by VDC found that the top criteria for evaluating mobile devices to support applications in the utilities sector are reliability / quality. Ian Davies of Motion Computing explains more… By comparison, the issues of

  • BYOD

    The advantages and disadvantages of BYOD

    Oct 28 • 1340 Views • Comments Off

    The great BYOD debate is one that has been raging in field service for some time and it shows no sign of abating. Here Paul Adams of Solarvista takes a look at both sides of the discussion…  The BYOD (“Bring …

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Fleet Technology Fleet Technology

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Toshiba improves fleet mpg by 27 per cent with TomTom Telematics

Oct 30 • 283 Views • Comments Off

Toshiba’s European retail and sales and service support division has increased fleet mpg by 27 per cent following an investment in TomTom Telematics’ WEBFLEET

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Crystal Collections sees improved client service and 20% reduction in fuel consumption

Crystal Collections, the UK’s premier responsible debt servicing company to the motor and asset finance industry, has improved driver

Oct 6 • 384 Views

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News Editor Kris Oldland, speaks exclusively to TomTom Telematics Director Giles Margerison about the challenges Field

Sep 30 • 1572 Views

Hardware Hardware

horse&cart transparent background

Of horses and carts – ruggedness and reliability in tablet PC selection in the utilities sector

Oct 30 • 909 Views • Comments Off

Recent independent research conducted by VDC found that the top criteria for evaluating mobile devices to support applications in the utilities sector are reliability /

Steam_Train

Panasonic help communication steam in to 21st Century at Norfolk Railway

  Steam technology at Norfolk’s Bure Valley Railway has received a 21st century upgrade thanks to a Panasonic

Oct 28 • 276 Views

BYOD

The advantages and disadvantages of BYOD

The great BYOD debate is one that has been raging in field service for some time and it shows no sign of abating. Here

Oct 28 • 1340 Views

Logistics Logistics

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Service Logistics expert BDA defies disruptive roadworks to deliver on time

Aug 7 • 417 Views • Comments Off

A specialist time critical logistics provider in the UK is overcoming nightly battles against ongoing roadworks to record successful on-time delivery of goods from

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Can we change from fixed to variable service supply chain costs and still deliver a service?

Glyn Dodd, Managing Director of Centrex Services looks at if we can re-invent the service supply chain cost model before it becomes to

Aug 5 • 618 Views

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The service supply chain battlefield – Part Two: The importance of the front line

Glyn Dodd, Managing Director of Centrex Services returns to Field Service News with a new two part feature that outlines his battle plan

Jun 1 • 725 Views

Management Management

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Understanding and applying effective Change Management: Part Six – Leading through the adoption cycle

Oct 15 • 1551 Views • Comments Off

We end our exclusive series on Change Management with a look at the final stage of Sharon Moura’s five step approach to change management leading through the adoption

Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

Part Five of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about the

Oct 10 • 136 Views

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Understanding and applying effective Change Management: Part Five – Leading through resistance

Our exclusive series on applying change management in field service continues as we look at the fourth of five key

Oct 9 • 1604 Views

Software & Apps Software & Apps

Taking control

What type of efficiency hunter are you? Oneserve launches efficiency hunter challenge

Oct 27 • 378 Views • Comments Off

Mobile workforce experts Oneserve are inviting clients and their customers to take the Efficiency Hunter Challenge. The challenge involves completing a quiz based on

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Trimble Launches Field Service Management Connect to Streamline Data and Drive Operational Efficiency

Trimble announced last week the launch of Trimble Field Service Management (FSM) Connect, an advanced development environment and a

Oct 26 • 512 Views

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Trimble Introduces its FieldMaster Technician App to Enhance Mobile Workforce Productivity

As Trimble’s mobile empowerment week continues they yesterday  introduced FieldMaster Technician, a downloadable mobile application

Oct 23 • 433 Views

Future Technology Future Technology

revolution

Viva la revolution

Oct 30 • 409 Views • Comments Off

Rolls Royce once reinvented service in the aerospace industry with ‘power by the hour’ they are about to do it again with ‘disruption based availability’ writes

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Big Data, Big Chance: What the US Open and Field Service can both learn from understanding data

As companies capture more data through mobile devices, remote sensors and telematics, the opportunity to increase the

Oct 26 • 2635 Views

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Is the field service industry at risk from ageing populations?

Looking to the future is not just about which technology you should be applying to your mobile workforce to ensure that

Oct 23 • 1363 Views

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