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Fleet Technology Fleet Technology

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BYTON Partners with Leading Self-Driving Technology Company Aurora

Feb 15 • 227 Views • No Comments on BYTON Partners with Leading Self-Driving Technology Company Aurora

 The field service sector could see huge benefits from self-driving cars so the recent announcement from Byton should be of interest to field service organisations

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Verizon Telematics Continues European Expansion with its Acquisition of Movildata Internacional

 Verizon Communications Inc. has announced the acquisition of Movildata Internacional, a Murcia, Spain-based provider of commercial

Jan 24 • 624 Views

Santa Claus rides in a reindeer sleigh. He hastens to give gifts before Christmas.

How efficiencies were driven home during the holidays

 The most successful logistics managers (and sleigh based delivery drivers) were likely those who could turn to technology to cope

Jan 2 • 1811 Views

Hardware Hardware

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Why So Many Mobility Projects are Stalling (Maybe Even Yours)?

Nov 1 • 1816 Views • No Comments on Why So Many Mobility Projects are Stalling (Maybe Even Yours)?

 Ahead of an upcoming webinar with Field Service News, Xplore’s John Graff takes a look at why ultimately so many mobility projects fail to deliver the return on

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Xplore offer dramatically increased performance for 12” rugged tablet series XSLATE R12

 Xplore Technologies Corp. and Intel Corporation have announced that the fastest rugged tablet available today,

Jul 25 • 1851 Views

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HANDS ON: XPLORE TECHNOLOGIES XSLATE R12

 We return to our ever popular hardware review series as Kris Oldland runs the rule over the newly beefed-up

Jul 4 • 3279 Views

Logistics Logistics

Businessman Stop Domino Effect. Risk Management and Insurance Concept

What Does Preventative Maintenance Mean For Parts Management…

Jan 22 • 1421 Views • No Comments on What Does Preventative Maintenance Mean For Parts Management…

 What will the impact of servitization and the move to preventative maintenance that it entails have on parts and inventory management? Erik Kjellstrom, Pre-Sales

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What is Service Chain Optimisation?

 Paul Whitelam, VP of Product Marketing, ClickSoftware explains why service chain optimisation needn’t be as daunting as we might

Jan 19 • 1318 Views

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Service Becomes a Key Differentiator

 New research reveals that 86% of companies now expect on-site post-sales services from industrial suppliers. UPS customer examples

Jan 11 • 869 Views

Management Management

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Don’t be caught in the Emperor’s new clothes. First focus on the customer!

Feb 18 • 67 Views • No Comments on Don’t be caught in the Emperor’s new clothes. First focus on the customer!

 Despite huge leaps forward in technology coming at us left right and centre, the companies that will get the most from a process of digitalisation are those that

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Empowering Employees to Take Ownership of Innovation and Change

 Jan Van Veen, Managing Director, moreMomentum, continues his exclusive series for Field Service News exploring

Feb 17 • 116 Views

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How the Battleground for Field Service is Changing

 Alastair Clifford-Jones, CEO of Leadent looks at how the focus of field service is shifting towards driving

Feb 16 • 174 Views

Software & Apps Software & Apps

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Are ServiceMax and GE ready to drive field service into an innovative new direction?

Feb 15 • 297 Views • No Comments on Are ServiceMax and GE ready to drive field service into an innovative new direction?

 GE Digital’s acquisition of leading field service management solution provider Servicemax just over a year ago sent shockwaves across the industry for

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IFS Study: Trade contractors struggle to realize aftermarket service revenue potential due to obsolete software

 Field service management software is transforming trade/ speciality contracting as more revenue comes from service contracts and

Feb 14 • 359 Views

FSN Leaders: Dan Sewell, COO Espresso Service on the impact of a new FSM system on engineers

FSN Leaders: Dan Sewell, COO Espresso Service on the impact of a new FSM system on engineers

 Kris Oldland Talks exclusively to Dan Sewell, COO, Espresso Service about the impact installing a dedicated, cloud-based Field

Feb 7 • 610 Views

Future Technology Future Technology

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AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience

Feb 16 • 293 Views • No Comments on AVAYA announce a new AI called AVA designed to enable service companies deliver better customer experience

 Avaya has recently announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centres to improve the customer

Minds and Machines

Not all AI is equal…

 Marne Martin, CEO of ServicePower explains why Artificial Intelligence is going to be a fundamental part of the

Feb 13 • 429 Views

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Why Augmented Reality is the Future of the Field Service Industry…

 Michael Blumberg, President Blumberg Advisory Group explains why Augmented Reality will be at the core of field

Feb 13 • 536 Views

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