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Fleet Technology Fleet Technology


Crystal Collections sees improved client service and 20% reduction in fuel consumption

Oct 6 • 333 Views • Comments Off

Crystal Collections, the UK’s premier responsible debt servicing company to the motor and asset finance industry, has improved driver safety with in-depth feedback

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News: Industry Interview – Giles Margerison, TomTom Telematics

Field Service News Editor Kris Oldland, speaks exclusively to TomTom Telematics Director Giles Margerison about the challenges Field

Sep 30 • 1495 Views


Ford and Telogis expand exclusive partnership to deliver next-generation telematics to Ford customers in Europe

Ford Motor Company and Telogis launched “Ford Telematics powered by Telogis” yesterday, providing actionable information from

Sep 23 • 635 Views

Hardware Hardware


Developing an end-to-end field service technology road map: Part Three – Getting the right mobile device for your field engineers

Sep 30 • 1437 Views • Comments Off

As we continue our series on end-to-end field service we’re pleased to bring you an excellent interview with Field Aware’s Shirlene Spillers that first


Recent cyber security breaches could pave the way from BYOD to CYOD

Cyber-security has returned to national front pages again this last year. Heartbleed & CyberVor have become common

Sep 29 • 1713 Views


Function that supports process: considerations for selecting the right rugged tablet

If we are to select the right mobile device we must look at both the environment and the application to make the

Sep 26 • 678 Views

Logistics Logistics


Service Logistics expert BDA defies disruptive roadworks to deliver on time

Aug 7 • 389 Views • Comments Off

A specialist time critical logistics provider in the UK is overcoming nightly battles against ongoing roadworks to record successful on-time delivery of goods from

change track

Can we change from fixed to variable service supply chain costs and still deliver a service?

Glyn Dodd, Managing Director of Centrex Services looks at if we can re-invent the service supply chain cost model before it becomes to

Aug 5 • 590 Views


The service supply chain battlefield – Part Two: The importance of the front line

Glyn Dodd, Managing Director of Centrex Services returns to Field Service News with a new two part feature that outlines his battle plan

Jun 1 • 699 Views

Management Management


Understanding and applying effective Change Management: Part Six – Leading through the adoption cycle

Oct 15 • 1330 Views • Comments Off

We end our exclusive series on Change Management with a look at the final stage of Sharon Moura’s five step approach to change management leading through the adoption

Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

Field Service News Industry Interviews: Dave Gordon, Rolls Royce, Part Five

Part Five of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about the

Oct 10 • 74 Views


Understanding and applying effective Change Management: Part Five – Leading through resistance

Our exclusive series on applying change management in field service continues as we look at the fourth of five key

Oct 9 • 1536 Views

Software & Apps Software & Apps


Trimble Horizon—a New Cloud Platform for Field Service Management

Oct 17 • 371 Views • Comments Off

  Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the core platform for its


A question of empowerment? Enabling a field operation by empowering mobile workers

Trimble Field Service Management’s John Cameron speaks exclusively to Field Service News ahead of the launch of Horizon, Trimble

Oct 16 • 1255 Views

Screen Shot 2014-10-14 at 22.05.42

Resource: eBook – The Service Management Handbook 2014

Resource Type: eBook Published by: Advanced Field Solutions Title: The 2014 Service Manager Handbook About: One of the most detailed and

Oct 15 • 1606 Views

Future Technology Future Technology


Is There a Place for Wearables in Field Service?

Oct 8 • 2413 Views • Comments Off

The lines between consumer mobile technology and business innovation have begun to blur. No longer is it unimaginable that a field service technician completes a work

in-vehicle app

In-Vehicle app integration commonplace within five years

A recent report into the telematics sector undertaken by Juniper Research has identified that in-vehicle apps is

Aug 28 • 1112 Views

old phone

The Contact Centre of Tomorrow: 5 ways it will be different

The contact centre remains an important asset to many field service organisations, but like field service itself the

Aug 27 • 821 Views



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