How to Get the Pulse of the Customer Before the NPS Score
Kris Oldland talks to Aquant’s Sidney Lara to find out more about this critical area of modern service excellence.
Why data is the ultimate democratizing tool that changes the paradigm in field service
Why data is the ultimate democratizing tool that changes the paradigm in field service We have talked at great length within our industry...
How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks
How Medical Device Service Organizations and Their Workforce Measure Up Against Industry Benchmarks In a recent comprehensive data report,...
Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)
ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News...
Identifying the biggest change in the industry for customer requirements
In our research study, conducted in partnership with ServiceMax, we identified what is the biggest change in the service industry for customer requirements.
#fsn20 – The 20 most influential people in field service: 2017 edition
The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that...
What KPI Measurement Does and Doesn’t Tell Us
What KPI Measurement Does and Doesn’t Tell Us In a new series of excerpts from a recent white paper published by Aquant we uncover how...
The KPIs that Matter in 2020 (Part One)
The KPIs that Matter in 2020 (Part One) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin...
Servitization, Leadership and Maturity
Servitization, Leadership and Maturity Servitization is an approach that is not only beholden to your own organisational maturity but must...
Redefining the FSM Landscape…
Redefining the FSM Landscape… Kris Oldland talks exclusively to Steve Mason, Chief Revenue Officer with FieldAware, about the...
