Month: March 2022

FSM Technology, News

Konica Minolta Selects IFS Cloud to Transform Field Service Management Performance 

IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will implement IFS’s Field Service Management software to future-proof its service operations. Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of...

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Digital Transformation, Digital Transformation, Analysis, Feature, FSN Research

Is asset data being used effectively by field service organisations?

Is asset data being used effectively by field service organisations? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends....

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Feature, FSN Research, Service Strategy

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies

Comparative Analysis: General perception of maturity of customer-centric driven technologies amongst field service companies In the next in our series of comparative analyses across a global study and a follow-up UK study hosted by Field Service News Research in partnership with HSO, we look at how field service companies view their...

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Course, FSN Masterclass

The Customer Value Iceberg

The Customer Value Iceberg Crack open the opportunities for Contracts, Digitalisation and much more with Nick Frank, Founder of the Service Leaders Network and Managing Director, Si2 Partners Course Description:   Do you struggle to articulate the full value of your service offering to some customers? Do you truly know where your...

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Course, FSN Masterclass

Supercharging Revenue Generation Through the Field Service Team

Supercharging Revenue Generation Through the Field Service Team Is it possible to unlock the potential of your field service team as key revenue generators without damaging their status as trusted advisors? This course will show you how.  Course Description: Should our field service engineers and technicians sell? It is a debate...

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Digital Transformation, Digital Transformation, Editor's pick, Feature, Think Tank Sessions

Digitization, Digitalization or Digital Transformation?

Digitization, Digitalization or Digital Transformation? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep moving forward and...

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Digital Transformation, Feature

Will remote-first-as-a-default become the de facto approach to service delivery

Will remote-first-as-a-default become the de facto approach to service delivery Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link....

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FSM Technology, News

Japan Airlines Selects IFS for Aircraft Fleet Maintenance

IFS, the global cloud enterprise software company, today announced the Japan Airlines maintenance and engineering subsidiary, JAL Engineering Co., Ltd., has selected IFS to support fleet-wide long range maintenance planning. The IFS solution, to be deployed in the cloud, will provide long range planners with the unified information...

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Feature, FSM Technology

What can field service companies expect from FSM solution providers as standard in 2022?

What can field service companies expect from FSM solution providers as standard in 2022? In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.  In the category of Best...

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Digital Transformation, Feature, FSN Research

Our focus should be on effectiveness rather than mere utilisation

Our focus should be on effectiveness rather than mere utilisation In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each of these two growing trends. However,...

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