Can Data Bridge the Generational Gap?
The two generations that now co-exist within the field service workforce, the ageing ‘boomer generation and the millennial generation...
EDF Renewables UK chooses IFS Cloud to Power Ambitious Green Energy Growth Plans
IFS, the global cloud enterprise software company, today announced that EDF Renewables UK and Ireland, the leading renewable energy...
Interview: Why Konica Minolta forged their own path forward with remote first as a default
Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link.
Comparative Analysis: Importance of CSAT on Growth Strategies
Comparative Analysis: Importance of CSAT on Growth Strategies In the first of a new series of comparative analyses across a global study...
The Technology That Matters For the Future of Field Service
As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital...
Think Tank Sessions: Different Drivers for Customer Success
Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...
