Month: June 2022

Premium Resources, Think Tank Sessions

Providing Value for Customers

Providing Value for Customers Creating customer value increases customer satisfaction and the customer experience. In order to achieve this its vital to have a good relationship with open lines of communication to understand their ever changing needs are requirements. As the customers needs change service companies need to move with them...

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Digital Transformation, Feature, Home Page, Editor's Pick, Service Strategy

What does the introduction of remote-first mean for service operations?

We explore what the introduction of a remote first as a default approach to service and maintenance means for field service operations

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FSM Technology, Home Page, Trending, Service Strategy

Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Digital Transformation, Feature, FSN Research, Home Page, Editor's Pick, Premium Resources, Research, Resources, FSN Free

Understanding what effective use of asset data looks like

In this phase of our research study, conducted in partnership with ServiceMax, we shifted our attention towards how field service companies were utilizing data within their organization.

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Digital Transformation, Feature, Service Strategy

Why we need to take the time to understand the challenges of all customer stakeholders

Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer

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#FSN20, Feature, Home Page, Trending, Leadership, Leadership, Editor's Pick

Can we teach true leadership?

Can we teach true leadership? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr.   Prior to joining Clevr, Jansen had shown both great leadership and forward...

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Feature, Home Page, Editor's Pick, Leadership, Service Operations

Bringing a Team Together in the Most Challenging of Times

Bringing a Team Together in the Most Challenging of Times In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Field Service Team, there were …...

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Feature, FSM Technology, Analysis, Home Page, Analysis, Service Strategy

Can we consider the era we are now in a true technological golden age?

Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers

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Digital Transformation, Feature, Home Page, Analysis, Service Strategy

Why the shift to remote services as default must be a strategic business discussion

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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#FSN20, Digital Transformation, Feature

The huge correlation between data flow and operational success and making this easy

The huge correlation between data flow and operational success and making this easy The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Rajat Kakar, Senior Vice President, QuickWorks. Prior to joining Quickworks,...

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