Author: Kris Oldland

Digital Transformation, Feature, Service Strategy

The organizational structure Konica Minolta adopted when rolling out remote service

The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

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Feature, Service Leadership, Service Operations

How do we encourage women into engineering

The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #1 Not developing a growth mindset

Seven Deadly Sins of Field Service Management: #1 Not developing a growth mindset At the December 2023 Copperrberg Service Academy, Ron...

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Feature, Service Leadership, Service Operations

The different dynamic of field work in the military

The different dynamic of field work in the military As we continue to face an aging workforce crisis within the global field service...

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Feature, Service Leadership, Service Operations

The business case for fixing gender equality

The business case for fixing gender equality When we consider that, as an industry, we are facing a global workforce shortage, tackling the...

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Feature, Service Strategy

Can we centralize decentralization?

https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized...

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Feature, Service Strategy

The strategic importance of centralizing decentralization

https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the...

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Feature, Service Strategy

Do remote tools empower decentralized service

https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and...

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Feature, Service Strategy

Why globalization and centralization are not the same

https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized...

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Feature, Service Strategy

The importance of autonomy in the field

https://vimeo.com/890806783?share=copy The importance of autonomy in the field There are benefits and challenges to both the centralized...

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