Planning notes: How Servitization & The Circular Economy Sit Together And What This Means for Field Service
Introduction Definition of the circular economy and servitization: In this section, we shall provide a brief explanation of what the...
What are the barriers for designing for serviceability?
We tackle a contentious issue unearthed in the FSN Research project that we were discussing: Why aren’t all organisations using connectivity in their new product development?
Understanding the maturity level of service operations
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the maturity of service offerings
ThinkTank Debrief: The Extra Value Of In-Person Field Service
ServiceMax’s Mark Wilding Reflects On Conversations At The Field Service Symposium That Outlines The Intrinsic Value That Of In-Person Interactions
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
Does data flow between field service and fleet?
In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field
Is a lack of diversity adding to the field service workforce shortage?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
The benefit to service revenue of reducing the time from hired to the field
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
Field Service as a sector needs to be sold to the next generation
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss how we need to sell field service to a new generation
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
