Author: Kris Oldland

FSM Technology, News

IFS Promises Simplicity, Affordability, and Speed to value with Enterprise-wide Workflow Management with Latest IFS Assyst Release

IFS, the global cloud enterprise software company, has announced the launch of  IFS assyst 11.4. This latest update is set to deliver...

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Feature, Service Leadership

A personal note of thanks to a true friend to the industry

A personal note of thanks to a true friend to the industry It was my honour to host the inaugural European Field Service Awards recently....

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Feature, Service Leadership

Is It Better to Light a Candle Than to Curse the Darkness?

Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your...

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Think Tank Sessions, Analysis

Adapting to Changing Regulations

Adapting to Changing Regulations All countries across the world have introduced some form of restricted movement and localized lockdowns at...

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FSM Technology, News

Arrow Labs Partners With BMB Group to Reach the World’s Largest Enterprises

Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) – a...

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Feature, Service Operations

Depot Repair: Bringing the Customer Experience Full Circle

Durable goods manufacturers have long played a part in the circular business economy, placing particular emphasis on improving productivity...

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FSM Technology, News

GPS Insight Acquires FieldAware to Create a Comprehensive Platform

GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today...

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Feature, Service Operations

Where Have All the Technicians Gone?

Daniel Brebac, Director of Global Customer Transformation at ServiceMax, discusses why many service organizations are struggling to fill...

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Digital Transformation, Feature

Service Benchmarks Across 5 Key KPIs

Service Benchmarks Across 5 KPIs Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field...

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Digital Transformation, Feature, FSM Technology

Considerations for a Platform Partner

Selecting a platform partner to empower your field service operations In this final feature from a recent white paper we published in...

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