Editor’s picks from the:
the #fsn20
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.
In an age of disruption, how do we meet today’s and tomorrow demands simultaneously?
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves from petrol to electric vehicles.
Is infrastructure the biggest barrier to widespread adoption of electric vehicles?
Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual...
What is the biggest barrier to retention of an engineering workforce?
What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of...
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Latest articles from:
the #fsn20
Additional features from:
the #fsn20
The best technology is technology you don’t notice
Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.
Make the decision easy for your CFO and you will get the investment you need
Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service News’ annual celebration of...
How well do our older engineers adapt to a new age of digital transformation in field service?
How well do our older engineers adapt to a new age of digital transformation in field service? The #FSN20 is Field Service News’ annual...
Has accelerated digital transformation made field service overly complex?
Has accelerated digital transformation made field service overly complex? The #FSN20 is Field Service News’ annual celebration of...
The huge correlation between data flow and operational success and making this easy
The huge correlation between data flow and operational success and making this easy The #FSN20 is Field Service News’ annual...
At the heart of digital transformation the true benefit is communication
At the heart of digital transformation the true benefit is communication The #FSN20 is Field Service News’ annual celebration of...
Can we teach true leadership?
Can we teach true leadership? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within...
We no longer need to move data from one system to another. How?
We no longer need to move data from one system to another. How? The #FSN20 is Field Service News’ annual celebration of excellence,...
