The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
The Resilience of Service Businesses During Economic Downturns
Prof Dr Shaun West and Kris Oldland reflect on how service businesses have been resilient during tough times over the years, such as the pandemic and economic crises.
Field Service KPIs: Always Changing, Always the Same.
In the third part of our analysis of the Field Service News Research project exploring the core Key Performance Indicators used by field service organisations today, we see how whilst on the surface things are evolving rapidly, essentially the fundamental aspects of measuring field service excellence remain the same…
Redfining the Value of Service in a Post Pandemic World
In a world suddenly far mare accepting of remote services, as we pivoted to a remote-first default out of necessity, do we run the risk of...
Research – Three Key Questions Field Service Companies Must Ask Themselves
Three Key Questions Field Service Companies Must Ask Themselves
White Paper: Centralizing Decentralization
White Paper: The Essential Guide to Servitization (part two) In an era where the field service landscape demands strategic equilibrium,...
Generative AI – The Key to Operational Excellence
Generative AI – The Key to Operational Excellence In this series of articles that are serialized from an exclusive new Field Service...
Special Report: Why IoT is the Future of Field Service (2019)
Special Report: Why IoT is the Future of Field Service (2019) Add to Your Personal Library (0) Click Category to Bookmark Public...
