#FSN20: The 20 most innovative leaders in the global field service community (2021)
#FSN20: The 20 most innovative leaders in the global field service community (2021) The #FSN20 has become something of an industry-wide...
Different Service Needs of Different Customers
One of the big trends within the field service sector is the move towards adopting an advanced services or outcome-based service...
In an age of disruption, how do we meet today’s and tomorrow demands simultaneously?
Sarah Brettle, Ford, discusses how the automotive industry must meet service demands today while planning for tomorrow as it moves from petrol to electric vehicles.
Understanding the impact of unconscious bias towards a brand
Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.
Is infrastructure the biggest barrier to widespread adoption of electric vehicles?
Is infrastructure the biggest barrier to widespread adoption of electric vehicles? The #FSN20 is Field Service News’ annual...
What is the biggest barrier to retention of an engineering workforce?
What is the biggest barrier to retention of an engineering workforce? The #FSN20 is Field Service News’ annual celebration of...
Attracting a new generation into the world of engineering
Attracting a new generation into the world of engineering The #FSN20 is Field Service News’ annual celebration of excellence,...
Working towards inclusivity and diversity within an engineering workforce
Working towards inclusivity and diversity within an engineering workforce The #FSN20 is Field Service News’ annual celebration of...
Think Tank Sessions: Executive Briefing – The True Value of Data in the Field Service Sector (2020)
Think Tank Sessions: The True Value of Data in the Field Service Sector (2020) Add to Your Personal Library (0) Click Category to Bookmark...
Seven Deadly Sins of Field Service Management: #1 Not developing a growth mindset
Seven Deadly Sins of Field Service Management: #1 Not developing a growth mindset At the December 2023 Copperrberg Service Academy, Ron...
