Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal? Everyone is in accord that whatever the ‘new normal’ we...
Defining Servitization
Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does...
#FSN20 – 20 pioneers driving field service forwards (2018)
20 pioneers driving field service forwards… The field service sector is one that has always bred innovation and ingenuity and in...
Are We Innovating Enough to Keep Pace with the Requirements of the New Normal?
Everyone is in accord that whatever the ‘new normal’ we will find ourselves in as we move out of the lockdown, will be a very different...
Does Servitization Vary from Country to Country Depending on Cultural Differences
Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country....
How Can Technology Be Used as an Enabler
How Can Technology Be Used as an Enabler Many after-sales service businesses still manage their service parts supply chain efforts through...
The importance of establishing a use case for asset data
We focus on the importance of establishing a clear use case for the application of data within the service operation.
Emergency Symposium: COVID and Field Service (2020)
Kris Oldland, Editor-in-Chief, hosts an extraordinary session with 13 industry leaders coming together to share thoughts around the imminent threat of COVID-19
What do our customers expect in terms of data use?
We turn our attention away from the internal challenges of data ownership and validity towards understanding how our customers expect us to use data to serve them better.
The internal and external factors impacting the effective use of data
We reflect on how there are both internal and external factors that are impacting the way that field service organisations are able to effectively utilise data that must be taken into consideration.
