The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
Monetising the Impact of the IoT in Field Service
Bill Pollock, President, Strategies for GrowthSM tackles one of the biggest questions smart Field Service Directors are asking themselves today – how to make money from IoT based field service delivery…
The Technology Driving Effective Knowledge Transfer in Field Service Management
In this feature from a recent white paper, published in partnership with Gomocha, we explore some of the key technologies that can be used to support effective knowledge transfer in field service management
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Research Debrief: Hilbrand Rustema, Noventum, on Best-in-Class Adoption of Remote Service (2021)
Kris Oldland, Editor-in-Chief, Field Service News is joined by Hilbrand Rustema of Noventum to discuss the findings of research into remote service
Identifying the biggest change in the industry for field service providers
We know that our industry has changed significantly after the events of the last two years. However, have we just seen the acceleration of a journey down a path we were already on?
Four Service Scenarios: #1 The Equipment-Centric Scenario
We discuss what an equipment-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like
Field Service Think Tank Sessions: Service Engineers as Ambassadors
At the inaugural Field Service News Think Tank Session the focus of the conversation was focused on the increasing value of the field...
Service Max Launches Connected Field Service
Service management software specialist ServiceMax has launched Connected Field Service, a complete Internet of Things (IoT) solution...
