What technologies are viewed as essential amongst organisations with an active servitized element in their portfolio?
What technologies are viewed as essential amongst organisations with an active servitized element in their portfolio? Servitization has...
Interview: The Move to Servitization: Ft. Dr Christian Kowalkowski (2021)
Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service News Digital Symposium by Dr. Christian Kowolkowski to discuss servitization
The Role of Co-Creation in Servitization Strategies
Shaun West discusses with Kris Oldland the vital role of co-creation in achieving successful servitization and, how without some level of co-creation, there are risks involved for the customer.
How Do We Define the Difference Between a Focus on Driving Customer Satisfaction and Driving Customer Success?
In the first feature from a recent white paper we published in partnership with FieldAware, we look closely at the difference between driving customer satisfaction and driving customer success for field service organizations.
Is implementing servitization more complex than most field service organisations anticipate?
Is implementing servitization more complex than most field service organisations anticipate? Servitization has been a major area of...
Why do so few organisations seek help from specialists when it comes to servitization?
Why do so few organisations seek help from specialists when it comes to servitization? Servitization has been a major area of discussion...
Why service leaders inherently understand servitization better than their sales counterparts
What technologies are viewed as essential amongst organisations with an active servitized element in their portfolio? Servitization has...
The importance of co-creation of servitized business models
The importance of co-creation of servitized business models Servitization has been a major area of discussion within our industry for many...
Why customer success as a strategy is more akin to servitization than CSAT
Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization
Circular Economy and Servitization – Join Syncron’s LinkedIn Live event
Join Syncron for an exclusive LinkedIn Live event on May 18th for an engaging discussion on circular economy and servitization in the field service sector.
