Establishing, developing and maintaining the levels of trust needed for servitization
Establishing, developing and maintaining the levels of trust needed for servitization Servitization has been a major area of discussion...
What does an effective sales approach for servitized solutions look like?
What does an effective sales approach for servitized solutions look like? Servitization has been a major area of discussion within our...
By aiming to develop a servitized offering, do we also establish tools for more efficient break-fix offerings?
By aiming to develop a servitized offering do we also establish tools for more efficient break-fix offerings? Servitization has been a...
The Big Debate: Servitization (part two)
At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key...
Research Report: IoT, Servitization and Field Service (part three)
In 2015 Field Service News and leading FSM software provider ServiceMax teamed up on a research project to assess the appetite for...
Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)
Understanding the metrics that matter in a rapidly changing field service sector? (2019) Add to Your Personal Library (0) Click Category...
The Internal Structure of Servitization
The Internal Structure of Servitization In the previous article, we reflected on the idea of giving a tiger team the space to innovate when...
Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021)
Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021) Add to Your Personal Library (0) Click...
How Can Your Field Service Organisation Embrace Circular Economy and Servitization
In this final feature from a recent white paper, published in partnership with Syncron, we analyze how the transition to a circular economy and servitization can offer substantial opportunities for field service organizations to create more profitable business models.
Why the numbers of KPIs field service companies monitor is changing…
In the second part of this research analysis, we now look at our why and how the numbers that field service organiations are tracking are evolving…
