Advanced Services in UK road transport
Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change...
Reframing the Service/Product Conversation
Reframing the Service/Product Conversation The dichotomy between sales and service is changing beyond recognition. However, we must...
Has the Covid Crisis Accelerated the Case for Servitization?
Has the Covid Crisis Accelerated the Case for Servitization? In times of economic turndown, we have consistently seen service revenues...
The parallels of customer success within the software sector and servitization within manufacturing
Jim Darragh, CEO, TotalMobile discusses the importance of vertical knowledge within a servitized or customer success focused field service strategy
Does Servitization Vary from Country to Country Depending on Cultural Differences
Does Servitization Vary from Country to Country Depending on Cultural Differences Service and servitization varies from country to country....
The Metrics of Customer Success
In this final feature from a recent white paper we published in partnership with FieldAware, we discuss if customer satisfaction metrics are suitable to identify a measure of success in a servitized or customer success-based service model.
#fsn20 – The 20 most influential people in field service: 2017 edition
The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that...
Servitization: Padawan and Master
Servitization: Padawan and Master The Field Service Podcast returned for a fourth season with an epic three-way conversation between Kris...
Echoes Across Servitization and Digitalisation
Digitalization and Servitization must be truly aligned Kris Oldland, Editor-in-Chief, Field Service News is joined on the Field Service...
Why servitization naturally creates sustainable field service
We hear from Brenner, Alex Brenner of Boston Consulting Group as to why the servitization is a very natural driver for the outcomes we would desire to see in a more sustainable approach to field service.
